HOW DO I MAKE A PURCHASE?

Shopping at ANIL ARJANDAS is easy:

You can also shop by browsing the COLLECTIONS section or directly by the ESHOP.

Once you have found an item, select your size and use the ‘ADD TO SHOPPING BAG’ button underneath.

Review the items in your shopping bag by selecting the ‘SHOPPING BAG’ link at the top of the page. You can add products to your Wish List or use the ‘REMOVE FROM BASKET’ link to delete items from your shopping bag.

Click on ‘PROCEED TO PURCHASE’ to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Register with us and you will be able to enjoy the following benefits through your ANIL ARJANDAS account:

Gain access to your Wish List and Recommendations

Be notified when new stock arrives

Save your address

Manage your account details , email preferences and see order status.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

All items are in stock unless “Sold Out” is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

If the product you want to buy is out of stock, add it to your Wish List to save and view at any time and be notified when it is back in stock.

WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?

Due to international trading agreements and regulations, ANIL ARJANDAS is obliged to adhere to particular shipping restrictions.

If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address.

For more information, please read our Shipping information.

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

By default, product prices are EU, VAT inclusive until you proceed to purchase your order. Taxes and duties are then calculated according to your shipping destination and itemised at the bottom of the Order Summary page.

Most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. To view the most accurate price for your shipping destination whilst browsing the site, you will need to select your country.

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, including EU VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. As we are unable to advise the amount this may be, we will always seek your confirmation prior to dispatching a DDU order.

HOW SOON CAN I GET MY ORDER AND HOW MUCH WILL IT COST?

We deliver to 170 countries around the world, and offer different shipping options to meet your needs as listed below.

Destination Service Cost

SPAIN SEUR 24H 30€

Europe FEDEX 45€ 1-3 working days

Americas FEDEX 60€ 2-3 working days

Rest of the World FEDEX 90€ 2-3 working days

All orders will be delivered by our carrier partners, from 9am-5pm, Monday to Friday and will require a signature upon receipt. As we are unable to redirect orders once your items have been dispatched, please ensure you provide a suitable shipping address for the specified delivery times.

Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.

IS MY PACKAGE INSURED?

All items are insured against theft and accidental damage whilst in transit from ANIL ARJANDAS to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

DO I NEED TO SIGN FOR MY ORDER?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

CAN I ADD ITEMS TO AN EXISTING ORDER?

It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

HOW WILL I KNOW YOU RECEIVED MY ORDER & WHEN WILL PAYMENT BE DEDUCTED?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Care team and will only charge your credit card for the value of the items in stock.

CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number

WHERE IS MY ORDER?

We aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. ANIL ARJANDAS is not responsible for any delays caused by destination customs clearance processes.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number

HOW DO I RETURN OR EXCHANGE AN ITEM?
RETURNS AND EXCHANGES USING OUR FREE COLLECTIONS SERVICE

As an alternative to using your rights under the DSRs, you may prefer to return or exchange items using our free returns and exchanges collection service. Just make sure you request your Returns Merchandise Authorization (RMA) number within seven days of receiving your order and return the items within 14 days of receiving your order.

RECEIVING YOUR RMA

Sign into your account and under ‘My Orders’, select the order number containing the items you would like to return.

Select ‘CREATE A RETURN/EXCHANGE’ and choose the reason why you want to send your item(s) back. If an item is faulty, please provide details why.

If you would like to exchange an item because the fit is not right, choose the replacement size.

To request a refund, select how you would like to be credited. This needs to match the original payment method used. Please note, store credit is valid for one year from issue date.

Check the box to agree with our Return Policy. You will then receive an email containing your RMA number which is valid for the next 14 days within which you can send your unwanted item(s) back to us.

RETURNING YOUR PURCHASE

Book a free collection with FEDEX, visiting www.fedex.com and selecting your country to find the telephone number of your nearest Fedex branch.

Sign the returns pro forma invoice that you received with your order

You will be notified by email once your return has been received and processed.

EXCHANGES

It is free to exchange items for a different size. If you are based outside the EU, shipping is free but you will need to pay duties and taxes on the replacement item.

To exchange an item, simply specify the new size you require at the time of requesting your RETURN and follow the instructions above. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

RETURNS POLICY

Items should be returned new, unused and with all garment tags still attached.. We may not accept merchandise which is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.

*Free collection does not apply to items returned from a different country to the original shipping destination.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

Your refund will either be credited to the original purchaser’s credit card ANILARJANDAS account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Shipping costs will not be refunded for items returned using our free collection service.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.

Please be aware that it can take up to 10 days for the refund to appear in your account.

DO YOU OFFER A REPAIRS SERVICE?

We offer a complimentary repairs service. For further information please email info@anilarjandas.com

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

To register at ANIL ARJANDAS we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

Please note that ANIL ARJANDAS may use your contact details to inform you of the latest arrivals as well as style and lifestyle inspiration. If you would prefer not to receive these updates, you can unsubscribe in your email preferences.

NEED MORE HELP?

info@anilarjandas.com


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